Add your organization's basic information here; the administrator information is from the workplace administrator.
Basic Details can be found under My Organization > Setup > Basic Details
Company locations are each of your organization's office locations. This helps automatically assign tickets to managers based on the location the ticket was submitted from. It also helps show relevant resources in the knowledge base to employees depending on their office location.
Company locations can be found under My Organization > Setup > Locations
Configure the access that organization members receive. An HR admin may have access to all tickets, and be unable to assign tickets to others. By default, the access levels provided in Ariglad are:
The default options can be edited under the Actions tab upon clicking the edit icon; options can also be deleted.
User Access Control can be found under My Organization > Setup > User Access Control
Upload organization employees under the Manage Users tab. Their email is used to verify they are a member of this organization when they sign into Ariglad. Their location and role is used to suggest and show relevant resources to them in the knowledge base. Employees can be bulk uploaded via CSV file; an Excel template is provided upon clicking Import via CSV. Individual employees can be manually added upon clicking Add User.
Basic Details can be found under My Organization > Setup > Manage Users