Automatic tasks can be configured for ticket types to automatically create and assign approvals and tasks to ticket agents when new tickets are created. Each form submission automatically creates a ticket. Configuring a form to a ticket type allows approvals to be requested for each submission.
The 'My Tasks and Approvals' page allows for a more in-depth overview of all the pending tasks a person is responsible for.
Whether or not the assignee of an automatically created task receives a notification depends on the settings in the default task. A checkbox called ‘Send notifications for this task in bulk only’ allows the notifications to be restricted to be sent on a weekly basis. This is suitable for tasks that should be completed in bulk. For all other tasks, a notification is sent to the task assignee once the task is created.
