Most enterprise teams rely on various tools for internal communication, collaboration, project management, and other team-specific duties (such as design, development, marketing, etc.).
Meanwhile, the HR team is often handed ticketing software that was originally meant for a different department, such as the customer support team.
Also, as employees prefer to ping human resources on apps like Slack
or Microsoft Teams
, your HR team members will have to manually log incoming tickets into the third-party ticketing system—adding to the time spent on tackling everyday queries.
So with an abundance of tools, it is difficult for the HR department to streamline workflows, improve efficiency, and maintain visibility across teams.