HR Service Delivery: Revolutionize Your Employee Experience

February 23, 2023
HR Service Delivery: Revolutionize Your Employee Experience

You know what's interesting? A lot of companies have a rule of thumb for their HR department. They typically aim to hire around two HR professionals for every 100 employees they have. That means these two HR wizards are responsible for handling the concerns, questions, and needs of 100 people every single day.

But here's the thing - sometimes the workload can get pretty crazy for these HR superheroes. When that happens, employees can end up waiting longer for their concerns to be addressed, which can lead to some serious frustration. 

In some industries, an overworked HR team can lead to some pretty major mistakes. Imagine if there's an error in payroll, or if a concern falls through the cracks. That kind of stuff can wreak havoc on employee satisfaction and even damage a company's reputation. That's why it's super important to think about HR service delivery and make sure your HR team isn't stretched too thin.

Want to make sure that your HR service delivery is top-notch? There are  key areas you should definitely focus on. Here they are:

HR Service Delivery: There Are Many models

If you're scratching your head and wondering what exactly HR service delivery means, don't worry - you're definitely not the only one. It's kind of a fancy term, but it basically boils down to this: the HR department is responsible for making sure that every employee has an awesome experience while they're working for the company. That means keeping employees feeling safe, happy, and empowered. After all, if employees aren't feeling good about their workplace, something's not right!

The thing is, managing the employee journey is a pretty complicated task. And on top of that, the HR team has to interact with a ton of employees every single day. It can definitely be overwhelming!

When you really think about it, HR is all about providing excellent service to employees. HR is responsible for all kinds of important tasks that touch on every part of an employee's life at a company, like onboarding and offboarding, handling complaints about harassment, managing payroll and benefits...and so much more!

Most people are pretty familiar with how HR service delivery is usually handled. You've got a small HR team that's trying to handle requests from every single employee, manager, and executive on an individual basis. While this personalized service is amazing, it can also be really overwhelming for the HR team. They end up getting bogged down by all kinds of repetitive tasks, dealing with a never-ending stream of requests, and navigating all sorts of complicated issues. It can be tough to keep up!

It can be a major bummer for employees when they're left hanging with unanswered questions. If someone has a question about their paycheck, waiting for a response for two weeks is just not going to cut it. They want answers, and they want them ASAP!

Luckily, there are a bunch of different HR service delivery models out there to help avoid these kinds of frustrating situations. For a lot of companies, the answer is to implement technology that can handle multi-tiered HR service delivery. That way, employees can get the help they need, when they need it.

Now, I've got to be upfront with you here - the company I work for, Ariglad, happens to be a provider of this type of HR tech solution. But hey, we wouldn't be doing what we do if we didn't believe it was the way to go!

hr service delivery

Shared Services

It's definitely not for the faint of heart - there are so many moving parts to keep track of, and it takes a ton of both expertise and emotional intelligence to do it right.

But that's where a multi-tiered service delivery model comes in! Here's how it works: employee issues are divided up into three different groups.

First up, you've got the technology-driven team. These HR pros use tech tools to triage employee issues and tackle most of the day-to-day concerns.

With the help of new software that can automate certain tasks, HR teams are better equipped to handle a high volume of straightforward requests. And that frees them up to focus on the more complicated issues that require a human touch.

Another way to improve HR service delivery is through employee self-service portals. They're perfect for employees who need quick answers to questions about things like benefits, payroll, and PTO. These self-service portals can work wonders for employee satisfaction.

Building the Best: Cultivating HR Excellence

We're getting into the nitty-gritty of HR service delivery! The second group of HR professionals is all about handling those complicated issues that need a clever touch. We're talking about stuff like harassment claims, pay disparities, and sensitivity training - the kinds of things that really require a skilled and compassionate HR specialist.

These complex cases might not pop up every single day, but they happen often enough that it's essential to have a top-notch team that can handle them with grace and expertise. And this crew isn't just dealing with sticky situations - they're also responsible for handling benefits, pay raises, performance reviews, and all kinds of other important tasks. That's just one more reason why HR service delivery is so important. When everything is divided up properly, no employee loses track of what they're responsible for, and no cases or complaints fall through the cracks.

With a solid HR team in place, everyone is assigned to certain cases based on their skill level, and repetitive tasks aren't allowed to consume the whole day. It's all about creating an efficient and effective system that ensures everyone gets the help they need, exactly when they need it.

hr service delivery

Expanding to Business Partners

If you're looking to get the most bang for your buck with HR service delivery, you might want to take a closer look at the business partners level. This is where the real big-picture stuff happens - we're talking about the most sensitive, revenue-adjacent issues that can make or break a company's success.

The business partners team is all about building programs that will help the company thrive in the long run. They're the ones responsible for coming up with strategies for recruitment, making contingency plans for all kinds of scenarios, and tackling those thorny-people-problems that can have a major impact on revenue. 

So when you're trying to choose between different HR service delivery models, expanding into the business partners level can be a really smart move. It's all about setting yourself up for long-term success and making sure that your HR team is firing on all cylinders.

Putting ‘Human’ in Human Resources: Personalized Employee Experiences

Crafting a truly epic employee journey isn’t easy - it requires a careful eye for detail and a whole lot of strategy. You've got to make sure that every step of the way is taken care of. Do your employees have the benefits, pay, and insurance they need to thrive outside of work? And is their work environment set up to be safe, comfortable, and conducive to productivity?

Luckily, one of the major benefits of HR service delivery is the ability to really personalize this journey for each and every employee. By getting rid of all those repetitive, time-consuming tasks, you can free up your HR team to focus on what really matters: delivering an awesome experience to your employees.

And with a multi-tiered service model, you can make sure that each request is sorted and delivered in the most strategic way possible. This is how you can really make your employees feel special - by providing a unique, personalized journey that speaks directly to their needs and concerns. Trust me, it's a win-win for everyone involved!


Listen up, folks - if you're not already embracing HR service delivery, you're missing out on some serious perks! Not only can it save your company time and money, but it can also lead to a better employee experience, increased revenue, and higher levels of employee satisfaction. I mean, who doesn't want all of that, right?

The potential here is huge - you'll be able to create a workplace that truly puts employees first and empowers them to succeed in all areas of their lives. So what are you waiting for? Let's get started, book a demo with an Ariglad expert today. 

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