What is Jira?
It's a project management tool created by Atlassian that's specifically designed to help software teams plan and track their projects using agile project management. Basically, it's a tool that helps software developers, teams, and project managers who are working on software-related products and projects. It's pretty cool because it's tailored to the unique needs of software teams.
What determines Jira pricing?
Did you know that Jira is actually made up of three different products? There's Jira Core, which is great for managing projects related to business, marketing, and HR - think things like product launches or office moves. Then there's Jira Software, which is specifically designed for software developers to help them manage their projects. And finally, there's Jira Service Management (also called Jira Service Desk™), which is perfect for businesses that need to move quickly and provide fast IT services to their customers and employees. This product helps different teams across the organization, like developers, customer support, and HR, collaborate more effectively and get things done faster so you can keep up with the speed of your industry.
When it comes to Jira's customer support, it's important to note that they don't offer a guaranteed response time.
If you ever need help with Jira, you can fill out a ticket on their website, but there's no guarantee of how quickly they'll respond. While Jira does offer phone support, it's only available 24/7 to customers on their enterprise plan. For most other plans, you can only access customer support from 9 a.m. to 5 p.m. on weekdays, which might not work for everyone. It's something to keep in mind if you're considering using any of Atlassian's products.
Let's talk about Jira's integrations
While Jira does offer integration options from its marketplace (like Gmail, ZenDesk, and Figma), they're mainly aimed at developers and some of them come with an additional fee. However, we think Jira's marketplace could use more integration options - don't you?
Now, you might be wondering about Jira's pricing structure. Is Jira free? Well, not exactly. Let's break down the pricing for each of the three products that make up the suite, starting with Jira Core.
Jira Core has only one paid plan: the first 1-10 users are free, and then it's $5 per user per month. If you add more than 100 users, you'll get tiered discount pricing. To figure out exactly what you'll pay, you can use Jira's pricing calculator.
So, what do you get with Jira Core's Standard plan? Well, quite a lot actually - scalability for up to 10,000 users, visualized workflow through Jira Boards, project and task management, customizable project templates and workflow roadmaps, reports and dashboards, over 1,000 integrations, and more.
Let's take a look at Jira Software's pricing now - this bug tracking platform is super popular with agile software development teams. There are two paid plans, plus an enterprise-level solution for larger teams working on multiple projects.
Just like with Jira Core, the cost of all plans will depend on the number of users you have.
First up, there's the Jira Standard pricing plan. Monthly subscriptions start at $7 per user, and annual subscriptions start at $700/year for up to 10 users. With the Standard plan, you'll get a ton of features, like the Kanban board view, user limit for up to 10,000 users, product backlogs, agile reporting, customizable workflows, app integrations, and more.
Then, there's the Jira Premium pricing plan. Monthly subscriptions start at $14 per user, and annual subscriptions start at $1,400/year. With this plan, you'll get everything from the Standard plan, plus some more advanced features like advanced roadmaps, project archiving, admin insights, IP allowlisting (which lets you limit access to known IP addresses), a 99.9% uptime SLA, unlimited storage, and 24/7 premium support.
Finally, there's Jira Service Management, which offers two paid plans and an enterprise-level subscription. All plans also offer tiered discount pricing when you add more than 15 agents. The Standard plan starts at $20 per user per month, with an annual subscription starting at $600/year for 1-3 agents. With this plan, you'll get service request management, incident management, change management, problem management, self-service portals, automation, knowledge base (requires a Confluence subscription), up to five post-mortems, audit logs, and more.
If you need more advanced features, the Premium plan might be right for you. Monthly subscriptions start at $40 per user, and annual subscriptions start at $1,200/year for 1-3 agents. You'll get everything in the Standard plan, plus unlimited major incidents per month, service subscriptions, external services integration, service and infrastructure health analysis, admin insights, IP allow listings, unlimited storage, and a 99.9% uptime SLA.