Learning Center

Supercharge Your Zendesk Knowledge Base with Ariglad

Supercharge Your Zendesk Knowledge Base with Ariglad

Discover how Ariglad enhances your Zendesk knowledge base by automatically identifying gaps, suggesting updates, and drafting new content to keep your support resources accurate and up-to-date. Transform your customer support with AI-driven efficiency.

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Interview with Jill VanMatre, Sr. Director of Customer Care at Intellum

Interview with Jill VanMatre, Sr. Director of Customer Care at Intellum

Dive into an engaging interview with Jill VanMatre, Sr. Director of Customer Care at Intellum, as she unveils the dynamics of her role and the impact of her team on customer success. Through Jill's lens, learn about the challenges and triumphs of delivering exceptional customer care, Intellum's commitment to relationship-building, and how empathy and innovation are at the heart of their strategy. This concise glimpse offers a look into the philosophy that drives Intellum's customer-focused approach.

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How Does AI Work? And Why is it a Big Deal Now?

How Does AI Work? And Why is it a Big Deal Now?

Explore the transformative power of Artificial Intelligence (AI) in reshaping industries and daily life, from its fundamental learning methods to its societal impact. Gain insights into AI's scalability, ethical considerations, and sustainability applications, and discover how responsible leadership can navigate this dynamic landscape for a brighter future.

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How to Improve Customer Service with AI in 2024

How to Improve Customer Service with AI in 2024

Unlock advanced customer service strategies! Move beyond basics with a comprehensive guide diving into AI's game-changing impact. Explore tangible ways AI transforms customer service— from generating support summaries to automating ticket management.

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AI Revolution: Embracing Change, Shaping the Future

AI Revolution: Embracing Change, Shaping the Future

Dive into the parallels between the AI Revolution and the transformative Industrial Era. Explore lessons from history, understand resistance, and discover strategies for embracing change. Uncover the power of AI to reshape our world.

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A Comprehensive Guide on Generative AI

A Comprehensive Guide on Generative AI

Explore a comprehensive guide to Generative AI, covering its definition, historical evolution, operational mechanisms, applications, and more. Delve into the challenges and advantages, from tackling complex questions with Large Language Models to its customization capabilities.

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Tips for Making Your Knowledge Base More Effective
Essentials
March 13, 2024

Tips for Making Your Knowledge Base More Effective

Unlock the secrets to excellent customer service with a comprehensive guide to creating an effective knowledge base. This blog delves into strategies for assembling a resource-rich, customer-focused knowledge base that answers questions swiftly and grows with your business.

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Strategy
August 11, 2023

4 Powerful Ways to Attract and Keep Talent in Manufacturing

Discover 4 Key Strategies to Attract and Keep Talent in Manufacturing - Insights from UKG and IndustryWeek's Latest Research. Overcome barriers and build a thriving work environment. Learn more now!

Strategy
March 25, 2023

Eliminating Obstacles: The Power of HR Technology

The right software enables HR teams to do more with less. Check out these four ways HR tech can help you work more efficiently.

Strategy
February 18, 2023

6 Internal Knowledge Base Use Cases to Explore

Internal knowledge bases help your employees work more productively. Here are six use cases that prove it’s a worthwhile investment.

Strategy
February 18, 2023

The Future of HR and How to Avoid Falling Behind

The future success of HR teams relies on data and AI-based automation. Here’s how you can transform your HR processes to keep up with your competition.

Strategy
February 18, 2023

How Artificial Intelligence is Transforming HR

AI is revolutionizing how teams work and HR is no different. Here are six ways in which AI is transforming HR for the better.

Strategy
February 18, 2023

The 7 Best Freshdesk Alternatives for 2023

Freshdesk is a help desk tool that lets you deliver a great employee experience, but it’s costly and complex. Here are seven alternatives to consider.

Strategy
February 18, 2023

Ariglad makes for the most simplified HR workflows

Freshdesk and Zendesk are two popular help desk tools, but are they enough for HR teams? HR teams need a dedicated app for their processes, like Ariglad.

Strategy
December 21, 2022

What is HR Analytics?: Examples, Metrics, & More

What is HR analytics in people management? Click to learn more about people analytics and how it can boost productivity at your organization.

Strategy
December 8, 2022

Updating Benefits to Match Today's Needs w/ Martin Huack

In modern times, employee benefits must be structured strategically and thoughtfully. Click to learn how to curate benefits for the modern employee.

Strategy
December 8, 2022

Executing Successful DEI Initiatives in the Workplace

Risk management in HR requires keen observation in several areas of any organization. Click to learn how to stay ahead of risk management issues.

Strategy
December 8, 2022

HR Risk Management Types & Best Practices

Risk management in HR requires keen observation in several areas of any organization. Click to learn how to stay ahead of risk management issues.

Strategy
November 22, 2022

7 Best Zendesk Alternatives You Shouldn’t Miss in 2022

Zendesk is a great help desk solution, but it can be too much if you have limited feature requirements. Here are seven of the best Zendesk alternatives.

Strategy
November 22, 2022

7 Knowledge Base Software You Should Know in 2022

Knowledge base software helps HR teams improve the employee experience by enabling self-service. Here are seven of the best ones for you to choose from.

Industry insights you won’t delete. Delivered to your inbox weekly.
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Tips for Making Your Knowledge Base More Effective
Essentials
March 13, 2024

Tips for Making Your Knowledge Base More Effective

Unlock the secrets to excellent customer service with a comprehensive guide to creating an effective knowledge base. This blog delves into strategies for assembling a resource-rich, customer-focused knowledge base that answers questions swiftly and grows with your business.

Learn More
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Culture
April 5, 2023
Culture
March 20, 2023
Culture
March 9, 2023
Culture
February 18, 2023
Culture
February 10, 2023
Culture
February 10, 2023
Culture
December 21, 2022
Culture
December 8, 2022
Culture
November 22, 2022
Industry insights you won’t delete. Delivered to your inbox weekly.
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Tips for Making Your Knowledge Base More Effective
Essentials
March 13, 2024

Tips for Making Your Knowledge Base More Effective

Unlock the secrets to excellent customer service with a comprehensive guide to creating an effective knowledge base. This blog delves into strategies for assembling a resource-rich, customer-focused knowledge base that answers questions swiftly and grows with your business.

Learn More
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Leadership
June 14, 2023

9 Ways to Give Impactful Employee Feedback

Discover the incredible power of employee feedback and how it can transform your team. In this blog, we provide nine awesome tips to help managers and leaders deliver feedback that's not only effective but also frequent. From avoiding unsolicited advice to keeping the conversation flowing with follow-ups, these strategies will empower you to create a culture of growth and development.

Leadership
January 26, 2023

Effective Development Conversations: Tips and Tricks for Managers

In this article we dive into effective tips and tricks for managers to drive better development conversations.

Industry insights you won’t delete. Delivered to your inbox weekly.
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Tips for Making Your Knowledge Base More Effective
Essentials
March 13, 2024

Tips for Making Your Knowledge Base More Effective

Unlock the secrets to excellent customer service with a comprehensive guide to creating an effective knowledge base. This blog delves into strategies for assembling a resource-rich, customer-focused knowledge base that answers questions swiftly and grows with your business.

Learn More
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Essentials
April 2, 2024

Hybrid Workplaces: Benefits, Pros, & Cons

What are the pros and cons of managing employees in a hybrid workplace? Click to learn more about the impact and benefits of hybrid workplaces.

Essentials
November 18, 2023

How Automating Customer Support Boosts Business Success

Dive into the customer-centric revolution! Explore the game-changing impact of AI on customer support, where automation magic reshapes interactions, boosts satisfaction, and transforms connections. Uncover the perks, from happy customers to slashing expenses and supercharging sales.

Essentials
November 17, 2023

What is Workforce Management?

Discover the secret ingredient to organizational success with workforce management. Optimize scheduling, boost productivity, and gain strategic insights. Learn cost-efficient payroll strategies, enhance productivity, and elevate employee satisfaction. Unleash the power of workforce management for operational excellence. Read on to take your organization to the next level!

Essentials
June 27, 2023

Guide: Top 20 Exit Interview Questions to Uncover Key Insights

Gain valuable insights and retain top talent with our ultimate guide to conducting effective exit interviews. Discover the top 20 questions to ask departing employees and unlock hidden patterns for organizational improvement.

Essentials
May 25, 2023

The Great Divide: Exploring the Controversy Surrounding Employee Satisfaction Surveys

Discover the divisive realm of employee satisfaction surveys in this insightful blog. Explore the controversy surrounding these surveys, uncovering differing perspectives and delving into the reasons behind their contentious nature. Gain valuable insights into the great divide that exists within organizations and the impact it has on employee engagement and organizational success.

Essentials
May 5, 2023

Jira Pricing: Everything You Need to Know

Discover the pricing structures for Jira Core, Jira Software, and Jira Service Management. Learn about each plan's features, costs, and user limits.

Essentials
March 11, 2023

What is Employee Experience?

Learn about the importance of employee experience and how it impacts different areas of an organization, from engagement to the bottom line. Discover key milestones in the employee lifecycle and how surveys can be used to improve the experience.

Essentials
March 9, 2023

HR Service Delivery: Revolutionize Your Employee Experience

Want to make sure that your HR service delivery is top-notch? There are key areas you should definitely focus on. In this blog we cover just that.

Essentials
March 9, 2023

What is a Human Resources Management System? (HRMS)

Whats a human resources management system? In this blog we cover just that and more.

Essentials
February 17, 2023

How the Ariglad help desk helps HR focus on strategic initiatives, compared to ServiceNow

Designed for IT service management (ITSM), ServiceNow isn’t ideal for your HR business processes. Here’s why Ariglad is the right HR help desk for you.

Essentials
December 8, 2022

Where is Anonymous Reporting Being Government Mandated?

Access to anonymous employee reporting tools is a major priority for specific state governments aroiund the US. Click to learn more!

Essentials
December 8, 2022

Up to 80% of HR time is spent on staff communication - why this isn't good for the employee experience

Poor HR efficiency levels can negatively impact employee experience by exacerbating patience and facilitating frustrated team members. Click to learn more!

Essentials
November 22, 2022

When is it time to look outside your org to resolve culture challenges?

Are you curious about outsourcing solutions to your company's culture challenges? Check out this blogpost to learn when and how you should do so.

Essentials
November 22, 2022

Ariglad’s HR help desk is the best Jira alternative

Jira isn’t doing justice to your HR team. Discover the best Jira alternative that enables secure and streamlined human resource management under one hood.

Essentials
November 22, 2022

Ariglad’s help desk software is the best Help Scout alternative

Help Scout is a great customer support tool, but it won’t do much to improve your people ops. Here’s Ariglad, the best Help Scout alternative to do just that.

Take a look at our ever growing blog for additional resources.
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