What are Approvals?

Approvals are AI-generated suggestions from Ariglad designed to keep your knowledge base up to date. Ariglad regularly scans your data sources (such as support tickets, Slack channels, and current knowledge base content) and recommends changes or additions on a weekly basis.

Types of Approvals

New:

Ariglad suggests a New article when it detects a significant amount of information that isn’t currently covered in your knowledge base. This usually happens in two cases:

• There is too much new information to fit smoothly into an existing article.
• No article currently exists on the topic.

Update:

This is a common type of Approval. Ariglad identifies relevant information from your data sources that enhances an existing article.

• On the left side of the Approval view, you'll see the current version of the article.
• On the right, Ariglad shows the updated version, with new content highlighted in green for easy comparison.

Merge:

If your knowledge base has grown over time, duplicate or overlapping articles may have emerged.
Ariglad identifies these and presents a Merge Approval:

• The duplicate articles are displayed in separate tabs on the right side.
• A proposed merged version combining them appears on the left, streamlining your content.

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How to use Approvals

Edit:

Click Edit on any Approval to make changes before finalizing. You can:

• Add or modify text
• Create or rearrange headers
• Insert tables or other content

Comments:

Need help from a teammate on a specific part of an article?

• Highlight the relevant text.
• Click the message icon that appears.
• Tag a colleague and write your message.
• After clicking Send, your comment will appear in the Comments tab, and the tagged user will be notified.

Thumbs up/thumbs down:

Collaborating with subject matter experts (SMEs)? They can use the thumbs up or thumbs down buttons in the top right corner of an Approval to indicate whether they think the content is ready to go.

Approve or Discard:

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