The latest and greatest written by ariglad

Discover the key knowledge management trends shaping 2025, from AI automation to real-time collaboration, and how they're transforming how organizations capture and share information.

AI is transforming customer support by automating ticket routing, generating intelligent responses, and creating self-updating knowledge bases that reduce support volume while improving customer satisfaction.

Discover how to turn your Zendesk data into actionable insights that boost customer satisfaction scores and streamline your support operations.

Discover how Front's collaborative inbox platform transforms customer service teams with features that streamline communication and enhance team productivity.

Discover how to create a knowledge management system that doesn't just store information, but actively empowers your team to work smarter and more efficiently.

Discover how Ariglad's AI-powered knowledge management solution helps customers reduce KB article creation time, cut maintenance efforts, and achieve high ROI, all while enabling support teams to focus on higher-value work.

A comprehensive exploration of how effective knowledge management systems can transform the employee onboarding experience, reduce time-to-productivity, and strengthen organizational culture.

Discover how Front's customer communication platform enables growing businesses to deliver personalization without sacrificing efficiency or speed as their customer base expands.

Discover how AI chatbots in Zendesk can transform your customer support experience while reducing agent workload and improving satisfaction scores.

A practical guide to quantifying the ROI of your knowledge management initiatives and proving their value to stakeholders.

Front's collaborative inbox solution helps distributed teams manage communications efficiently while maintaining personal connections with customers and teammates.

Discover how the right team collaboration tools can transform your team's knowledge management and collective intelligence.

Front unifies customer communication channels into one powerful platform, helping businesses deliver personalized service at scale while maintaining efficiency.

Discover how implementing a centralized knowledge management system can streamline operations, improve collaboration, and drive growth for your scaling business.

Belfry discovered that they were spending 75% less time maintaining their knowledge base after launching Ariglad.

After implementing Ariglad, Everbridge calculated that they had received a 243% return on investment. Find how how!

Transform your customer support from chaos to clarity with these game-changing Zendesk ticket management strategies.

A comprehensive guide to maintaining an effective knowledge management system that evolves with your organization's needs and prevents information decay.

Learn how to leverage Zendesk's powerful automation features to efficiently manage and reduce support ticket backlogs while improving customer satisfaction.

Discover how the right knowledge management strategies can transform your customer support, making it faster, more efficient, and more satisfying for both customers and agents.

Discover practical strategies to overcome key challenges in implementing and maintaining knowledge management systems while ensuring maximum value for your organization.

Learn how to maintain an accurate, valuable knowledge base through smart processes, team collaboration, and continuous feedback.

Learn how to create comprehensive release notes that keep your knowledge base current and your users informed about every product change, big or small.

A practical guide to leveraging a data-driven approach to create a more effective knowledge base that actually serves your users' needs.

Learn how to analyze support tickets to understand customer needs and build a more effective knowledge base that reduces ticket volume and improves user satisfaction.

Discover how AI is revolutionizing knowledge base maintenance for customer support teams, helping companies keep documentation fresh while reducing manual work and improving customer satisfaction.

Learn how fast-growing startups can leverage knowledge base automation to scale customer support efficiently while maintaining quality and reducing team burnout.

Discover how knowledge base duplication creates confusion, reduces trust, and impacts your support efficiency – plus actionable steps to fix it.

A comprehensive guide to creating, organizing, and maintaining a high-performing knowledge base that drives customer satisfaction and reduces support workload.

Learn how a strategic knowledge base can dramatically cut down on repetitive support requests and improve customer satisfaction.

Explore the critical pros and cons of manually updating versus auto-maintaining your knowledge base for optimal information management.

Discover how artificial intelligence can revolutionize your support documentation, making it more intelligent, user-friendly, and effortlessly maintained.

Discover how a killer knowledge base can transform customer experience metrics, reduce support tickets, and build lasting emotional connections with your audience.

Discover how a well-crafted self-service knowledge base can slash support costs, boost ROI, enhance customer satisfaction, and become your secret weapon for business efficiency.

Discover how to transform support tickets from mere problem-solving tools into strategic insights that can dramatically improve your knowledge base, reduce support volume, and enhance customer experience.

Learn how to write user-friendly knowledge base articles that actually solve problems, with practical tips on structure, language, and formatting - no tech jargon required.

Discover how outdated knowledge bases can silently erode your customer satisfaction and retention rates, and learn actionable strategies to keep your documentation fresh and effective.

Discover the most common knowledge base mistakes that plague customer support teams and learn actionable strategies to transform your knowledge base into a powerful self-service tool.

Discover hidden costs in your company's knowledge management system and learn practical strategies to transform it from a money pit into a valuable asset.

Master knowledge base analytics with five key metrics and simple steps that help you measure performance, boost customer satisfaction, and improve support efficiency.

Learn how to optimize your knowledge base for SEO to help customers find answers faster and attract new users through organic search.

Explore the pros and cons of public, private, and hybrid knowledge bases to make an informed choice that balances accessibility, privacy, and growth potential for your organization.

Discover 6 reasons internal knowledge bases can revolutionize your business by boosting productivity, enhancing collaboration, and preserving critical information across your organization.

In this conversation, tech entrepreneur Pavla Bobosikova shares insights on remote work challenges, AI opportunities, and effective communication strategies for distributed teams.

Discover how AI-enhanced knowledge bases are revolutionizing customer support as Ariglad CEO Sophie Wyne shares expert insights on self-service, data management, and the evolving role of AI in creating exceptional customer experiences.

In this conversation, Sophie Wyne sits down with Linny Kresch, co-founder of Tandemly, to discuss the evolving landscape of customer experience, artificial intelligence, and the challenges facing modern startups.

Ariglad will use your support ticket data to update your knowledge base automatically. By approving suggestions in Ariglad, updates will be pushed into your Front knowledge base.

Discover how AI and smart tools like Ariglad can dramatically reduce support tickets, update your knowledge base, and boost customer satisfaction.

Andrew Kennedy discusses how AI and empathy can coexist to elevate customer experiences through his concept of "elevation engineering" at KNAK AI.

Join Ariglad CEO, Sophie Wyne, and Josh McKenty in a conversation as they explore Josh’s journey in tech, the evolving AI landscape, and expert insights on scaling customer success functions.

Discover how to leverage customer feedback to improve your knowledge base, boost customer satisfaction, and enhance self-service support. Learn practical tips and tools for implementation.

Learn how to enhance your knowledge base with accessibility best practices and discover tools like Ariglad that keep it efficient and inclusive.

Discover why prioritizing customer experience in your knowledge base is key for retention, loyalty, and business growth.

Discover how to transform your customer support data into actionable strategies that boost team performance, improve products, and skyrocket customer satisfaction.

Unlock the secrets of stellar customer communication with these 8 game-changing hacks. Learn how to delight your customers, boost loyalty, and stand out in a competitive market. Perfect for businesses looking to elevate their customer service and become service superheroes.

Discover 5 customer service strategies inspired by crisis management to transform your business, inspire your team, and make a real difference. Get ready for a fresh perspective on CX.

Discover how Ariglad's AI-powered solution can fix an outdated knowledge and keep it updated. Say goodbye to outdated content and hello to efficient, centralized information.

Discover 6 clever strategies to scale your customer support team, balancing automation, without losing that personal touch, for optimal growth and customer satisfaction.

Discover the journey of startup founders through Paul Graham's 'The Process' graph. From the Trough of Sorrow to the Promised Land, explore the stages of entrepreneurship with humor and insights, and learn how to navigate the ups and downs of building a startup.

Ariglad celebrates its #1 Product Hunt win. Learn how our super-direct slogan, engaging video, and month-long networking strategy led to Product Hunt glory.

Discover the crucial error holding back customer support strategies and learn how embracing support as a growth driver can transform your business strategy and boost customer loyalty.

Unlock the potential of self-service support with insights from top customer experience leaders. Discover five essential rules to create a seamless and intuitive self-service experience that boosts customer satisfaction and team morale. Learn how to organize your knowledge base, leverage automation and AI, and continuously improve your resources for maximum impact.

Master customer communication challenges with empathy and strategy. Explore five common problems and solutions, including real-world examples from support teams across industries. Learn how to handle unresponsive customers, say no tactfully, apologize effectively, assist non-technical users, and manage talkative customers.

Customer support KPIs are vital for assessing team performance and enhancing service quality. Leveraging data-driven insights and strategic interventions, businesses can elevate the customer experience, driving sustainable growth and competitive advantage.

Unlock the secrets to excellent customer service with a comprehensive guide to creating an effective knowledge base. This blog delves into strategies for assembling a resource-rich, customer-focused knowledge base that answers questions swiftly and grows with your business.

Discover how modern intranets revolutionize customer service with knowledge management. Learn how to leverage intranets for real-time updates, collaborative problem-solving, and expert access, enhancing your team's efficiency and customer satisfaction

Explore effective strategies to boost call center agent productivity and satisfaction. Learn how empowering agents, encouraging breaks, reflective performance analysis, recognizing achievements, and developing multichannel skills can enhance customer service and reduce turnover.

Discover the key to optimizing customer service by choosing the right communication channels tailored to your audience's needs. This blog explores effective strategies for enhancing customer experience, balancing channel choices, and embracing customer preferences for a seamless support journey.

How to connect Zendesk to Ariglad. Have content suggestions published directly to your live Zendesk Knowledge Base

Unlock the power of customer service analytics with our comprehensive guide. Discover how analyzing customer data can revolutionize your support strategy and enhance customer satisfaction.

Explore the intricacies of Language Models (LLMs) and their potential for hallucination. Discover the evolution of LLMs, their drawbacks, and the risk of AI hallucinations.

Discover how AI-powered knowledge bases, equipped with advanced language models, are revolutionizing accessibility and user experience. From dynamic updates to personalized interactions, delve into the mechanics of generative AI and its lasting influence on enterprise knowledge management.

Discover the benefits, key criteria for selection, and the seamless integration of AI into customer service operations. Uncover the power of Ariglad – your ideal non-hallucinating generative AI solution for an enhanced customer service experience.

Explore how AI-driven helpdesk solutions revolutionize HR, IT, and customer service operations, paving the way for proactive, efficient, and personalized experiences. Dive into real-world examples showcasing the impact of AI on support teams, efficiency, and customer satisfaction.

Discover the power of a customer service knowledge base and how it can boost your company's success. Learn about creating user-friendly content, integrating seamlessly with your website, and optimizing for search engines. Explore the benefits, cost savings, and the importance of diverse perspectives.

Dive into the customer-centric revolution! Explore the game-changing impact of AI on customer support, where automation magic reshapes interactions, boosts satisfaction, and transforms connections. Uncover the perks, from happy customers to slashing expenses and supercharging sales.

Discover the secret ingredient to organizational success with workforce management. Optimize scheduling, boost productivity, and gain strategic insights. Learn cost-efficient payroll strategies, enhance productivity, and elevate employee satisfaction. Unleash the power of workforce management for operational excellence. Read on to take your organization to the next level!

Discover the incredible power of employee feedback and how it can transform your team. In this blog, we provide nine awesome tips to help managers and leaders deliver feedback that's not only effective but also frequent. From avoiding unsolicited advice to keeping the conversation flowing with follow-ups, these strategies will empower you to create a culture of growth and development.

Discover the divisive realm of employee satisfaction surveys in this insightful blog. Explore the controversy surrounding these surveys, uncovering differing perspectives and delving into the reasons behind their contentious nature. Gain valuable insights into the great divide that exists within organizations and the impact it has on employee engagement and organizational success.

Discover the pricing structures for Jira Core, Jira Software, and Jira Service Management. Learn about each plan's features, costs, and user limits.

Learn about the importance of employee experience and how it impacts different areas of an organization, from engagement to the bottom line. Discover key milestones in the employee lifecycle and how surveys can be used to improve the experience.

Learn about the benefits and functions of help desk software for IT teams in this informative blog. Discover the differences between help desks and service desks, and explore the common roles involved in a help desk team.

What is an IT service desk? In this blog we cover just that and more. Like responsibilities and capabilities.

Whats a human resources management system? In this blog we cover just that and more.

Want to make sure that your HR service delivery is top-notch? There are key areas you should definitely focus on. In this blog we cover just that.

Prioritizing mental health in the workplace is crucial for employee wellbeing and productivity. Learn how companies can support their staff's mental health.

Learn about the importance of Corporate Culture and how to build a strong company culture for success. Discover the key forms, components, and pillars of company culture including vision, mission, core values, language, and behavior.

In this article we dive into effective tips and tricks for managers to drive better development conversations.

Learn why employee feedback is important and how you can create a culture of engagement using Ariglad's Anonymous Feedback tool. Book a demo today!

Internal knowledge bases help your employees work more productively. Here are six use cases that prove it’s a worthwhile investment.

AI is revolutionizing how teams work and HR is no different. Here are six ways in which AI is transforming HR for the better.

Employee feedback helps you continually make the workplace better and improve your organization’s overall health. Here is a template to get you started.

Is psychological safety an essential part of successful team building? Click to learn more about psychological safety and it's impact on organizations.

In modern times, employee benefits must be structured strategically and thoughtfully. Click to learn how to curate benefits for the modern employee.

Millennials place importance on company values in ways that previous generations did not. Click to learn how and why younger employees value values.

What are the pros and cons of managing employees in a hybrid workplace? Click to learn more about the impact and benefits of hybrid workplaces.

Access to anonymous employee reporting tools is a major priority for specific state governments aroiund the US. Click to learn more!