By creating new articles from scratch, updating existing content and merging duplicates, Ariglad ensures your Knowledge Base is always 100%
The stakes are high: 78% of customers won’t buy again after a negative service experience, and 84% say their last interaction fell short. Support teams face pressure like never before - they need time, tools, and breathing room to focus on what truly matters: the customer.
Every interaction with support can make or break loyalty. Ariglad helps reduce ticket volume by ensuring customers get instant answers from an always-accurate knowledge base.
According to Forrester, 81% of customers prefer self-service first. Ariglad empowers them to find answers fast — without ever needing to contact support.
An incomplete knowledge base doesn’t just frustrate customers, it costs you thousands. Every time a customer can’t find an answer, they’re being trained to reach out to support first - not your knowledge base. Over time, this habit becomes costly and hard to reverse.
You’re Accidentally Training Customers to Skip Self-Service:
When your knowledge base doesn’t have complete answers, customers stop trusting it. They go straight to your support team instead — adding pressure, backlog, and cost.
This Habit Isn’t Cheap:
The average cost of a live support interaction is $7 for B2C and over $13 for B2B. If your B2B support team handles 600 customer contacts a day, that’s hundreds of thousands of dollars each month that could have been avoided.
(Source: Harvard Business Review)
Many Customers Tried to Help Themselves First — and Failed:
According to Harvard Business Review, a large portion of support interactions come from customers who did attempt to find answers, but couldn’t. That’s a knowledge gap — and every gap costs you time, money, and customer confidence.
Cut support costs by keeping your knowledge base accurate, complete, and always up to date. Ariglad automatically learns from your support tickets, release notes, and internal docs to identify - and fill - every knowledge gap.
Ariglad integrates with your support platform, release notes, and product documentation. It studies common customer questions, feature updates, and recurring issues — learning everything about how your product works.
Ariglad scans your knowledge base to pinpoint missing or outdated content. It spots when a paragraph is inaccurate because of a product release — and rewrites it instantly with the correct information.
When Ariglad detects missing articles needed to answer support or community questions, it writes new ones for you. Each draft follows your templates, structure, and tone — so your knowledge base stays consistent and reliable.
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Web & Mobile Optimized
Lifetime Free Usage
Software Update Timely
3 Month Support
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Lifetime Free Usage
Software Update Timely
3 Month Support
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Ariglad continuously analyzes your data sources - from support tickets to Slack channels - to detect missing information and outdated content. It then creates new articles, updates old ones, and merges duplicates, keeping your knowledge base consistent, accurate, and complete.
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